Cusomer Obligations

The customer is obliged to protect any service access data (user name, password, simulator id) from access by unauthorized third parties. Any initial passwords must be changed to new strong passwords, after first use. In case credentials have become known to unauthorized parties, the customer must take corresponding actions (password changes) and inform the service provider immediately.

The customer is obligated to reasonably consider the possibility of a loss of service or service restrictions.

The customer is responsible for controlling physical and digital access to the simulator system. In particular they are obliged to prevent unauthorized persons accessing the system. Use by unauthorized third parties does not release the customer from the obligation to pay for the consumed services.

The customer is obliged to use all means available to regularly monitor current usage fees. Furthermore, he shall inform the provider immediately if there are indications of disruptions or incomprehensible billing. The provider shall provide the customer with the appropriate means of control. 

The customer is obligated to use the contractual services in accordance with the relevant legal requirements in the area of distribution. In doing so, they shall in particular observe the relevant copyrights, trademark rights, patent rights and other industrial property rights and personal rights of third parties and may not use and/or make publicly accessible any files or information with illegal content or representations.

The customer is prohibited from using the provider's services to carry out attacks on third parties or the provider, such as the mass sending of electronic messages ("spam"), hacking attempts, brute force attacks, use or sending of spy software, viruses and worms.

The service provider is entitled to delete illegal content at any time, even without prior notice, or - if necessary - to block the customer's access to the affected content or contractual services until the violation has been remedied. In the event of a serious violation of the customer's obligations, the service provider is entitled to terminate the contractual relationship for good cause and without prior notice and when the customer is responsible for this violation, they are liable for any resulting damage.