Terms of payment and due dates

Unless otherwise agreed, details of the payment provisions result from the customers quote or the product order page at the time of conclusion of the contract. The amount of the usage fees is bound to the respective billing term. Unless otherwise agreed, usage fees are invoiced at the end of the billing period. In the case of high usage fees or long billing periods, the service provider may, in consultation with the customer, settle partial payments before the end of the billing period. An increase in usage fees within a billing period is only possible with the customer's consent. If customers are informed in advance of future fee changes and continue to use the service after the changes come into effect, consent is deemed to have been implicitly granted. 

All prices are net prices. The service provider is entitled to issue invoices electronically. Invoicing of the prices payable for the use of the services is generally carried out via the provider's payment provider (e.g. Stripe). 

Invoices issued by the service provider are due immediately and payable without deduction. Payment is only deemed to have been made when the provider can dispose of the payment amount. The customer is in default on payment if they did not make a payment within seven days after the due date of an invoice or comparable payment statement. In the event of default, the provider is entitled to charge reminder fees and interest on arrears at the statutory rate. The assertion of further claims remains unaffected.

In the event of late payment, the service provider is entitled to immediately prevent the customer's access to the services. The service provider's right to terminate the contractual relationship for good cause and without notice remains unaffected.

The customer is only entitled to offset if the counterclaims have been legally established, recognized by the service provider or are undisputed. The customer is only entitled to exercise a right of retention if his counterclaim is based on the same contractual relationship.